On Thursday, March 2, 2017, online marketplace Snapdeal announced its collaboration with leading communication app Truecaller to augment the user experience by integrating 'Truecaller Priority' in the company's Interactive Voice Response (IVR) and order confirmation numbers.
Customers who have installed Truecaller app on their mobiles will be able to recognize and filter IVR or delivery verification calls easily when shopping on Snapdeal.
Snapdeal's Chief Customer Experience Officer, Jayant Sood, in his statement mentioned that the "Truecaller Priority feature will help reduce a key friction point in the delivery process; ensuring that customers don't miss out on any important calls from Snapdeal.
Users who have placed an order on Snapdeal will receive calls clearly marked as 'Snapdeal Order Team' or 'Snapdeal Delivery Team'.
On MAR 06 2017 By Sudeep